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Warranty Request

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Title
BG-Warranty
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Won’t Arrive in time? Print our 'SOMETHING AMAZING!' card to let them know is on it’s way. 💌👀

Won’t receive it in time? Print our “Something Amazing” Card to let your recipient know that their BG gift is on it’s way!

Description & Details

Request for Warranty Service

Fulfillment + Shipping

Production time on Baby Gold pieces may vary, as some items are in stock, and others are made to order or customizable. All production lead-times are listed on product page upon variant selection. Please note that orders are shipped once all items on order are fulfilled. Please make note of all product lead times.

Please note the shipping method selected will not expedite your order's production time. Expedited shipping only expedites the shipping process once your order has been fulfilled. If you have a rush order request, please send us an email to support@babygold.com and we will do our best to accommodate your request asap.

Return Policy

If you’re unhappy with your order, we will gladly accept non-custom items to be returned for store credit within 10 days from the date of delivery as indicated by courier notification. Please view our full return policy here. Please note that holiday purchases do have a extended return period.

No Kid Hungry

1 in 7 kids in America lives with hunger. At Baby Gold, we support a national nonprofit working to end childhood hunger in America. Our pledge: one meal per purchase to a child in need. To learn more visit www.nokidhungry.org.

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14K Solid Gold

Lifetime Guarantee

ECO Friendly

Made in LA

Honest Pricing
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Our own LA Factory. Full Transparency. No Traditional Mark-ups. Same great quality but lower prices!

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Customer Reviews

Based on 3 reviews
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J
JUSTIN VERNON
Warranty/customer service

I purchased a necklace in June in hopes that it would arrive the first week of July. I paid for the expedited shipping and it originally said it would arrive on time. After checking my tracking number I was a little frustrated that it hadn’t shipped. I contacted customer support (Adrian). He explained that they were closed for the Fourth of July and it was delayed shipping. He immediately refunded the cost of expedited shipping and still kept the expedited shipping. I got the item a little late but my wife loved it, except, the necklace didn’t sit where she wanted it. I contacted Adrian again and he helped with the return and purchase of the larger necklace. Then, my wife caught the necklace with brush while brushing her hair and pulled it apart. Again, I contacted Adrian who sent me a label for warranty work. I sent the necklace back again and it was fixed and sent back and so far we haven’t had any issues and my wife still loves the necklace!!

Thank you Adrian. You are awesome!

L
Laura Rupp
Repair Review

I bought a Grand Cuban chain and it broke within 10 days of getting it. You could see where it was never welded properly. I sent it back and the customer service was extraordinary. I told them I wasn't waiting a long time for the repair, nor was I paying a dime to get it repaired. They repaired it in a timely manner at no charge. Very satisfied.

S
Sally Castillo

Had an amazing experience with my purchase. Received it on Mother’s Day, a beautiful necklace with my children’s initials. Very professional & helpful when contacting them.
Thank you!

Hand–crafted in

Los Angeles

Made in Los Angeles

with love and Solid Gold

“No object can tell a story quite like a piece of jewelry” – says BabyGold™ founder, Helen Ashikian. Our always-14k solid gold, fine-jewelry is sustainably made in our family-owned factory in Downtown Los Angeles, California. We cut traditional mark-ups and offer honest pricing, bringing you the highest quality pieces to love and cherish for decades to come.

Our Story / Factory

FEATURED IN

“Baby Gold makes fine jewelry with just the right balance of simple and special ”

“For timeless, solid gold pieces that are truly worth the investment, look no further than BabyGold.”

“Personalized necklaces are a huge trend, and Baby Gold is our top pick.”

“Baby Gold pieces make the perfect gift that can be cherished forever.”

“Trust us… you’ll never get tired of these solid gold, everyday pieces.”

“Baby Gold sets the gold standard for modern fine jewelry at affordable prices.”