Our Return Policy

We understand that sometimes a piece may not be the perfect fit, and we really want you to be happy with your Baby Gold 14k jewelry. Our customer support team is here to help out with a seamless return process. Here's our policy on what can and cannot be returned.

Personalized or Custom Items

Personalized or custom items are final sale and cannot be returned. These include any products with personalized names, engravements, custom gemstone choices, initials and enamel designs - essentially, anything where you got to choose the details and the piece was specially crafted for you.

Non-Personalized Items

For any non-personalized items, we are happy to accept returns for store credit within 30 days of delivery. In order to be eligible for a return:

• The item(s) returned must be in its original packaging
• The item(s) must be received in the same condition it was delivered to you
• All boxes and pouches must be included
• The item(s) should not be worn, altered, or damaged

After receiving your return, our team will carefully inspect the item(s). If the product was received with damage or signs of wear, a processing fee may be deducted from total return amount.

Shipping costs are non-refundable and return shipping will also be deducted from total refund credit.

International Orders

All international orders are final sale.

How to Submit a Return Request:

To start your return:

1. Click here to request a return.
2. Enter the email address or phone number used at checkout
3. Click “Find Order”
4. Follow the on-screen steps to generate your return label
5. Pack your item in the original packaging, place it in a shipping box (not an envelope), and drop it off with the carrier

Once we receive your return, please allow 5–7 business days for processing. You’ll receive an email notification once your store credit has been issued.