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Sizing Questions

Don't know your ring size? Don't worry. We've got you covered. Click below to download our handy sizing guide.

Frequently Asked Questions

Yes, all order information sent to babygold.com is encrypted. As mentioned in our privacy policy, we protect your online transactions by using Secure Socket Layers (SSL) technology.

Can I replace a lost earring?

Yes. We know that Life takes over and accidents happen. Rest assured, Baby Gold will be able to sell you half pair of earrings at half the cost of the original pair. This is our advantage between other brands since we make our jewelry in our own production house making it accessible for us to produce or fix a missing piece anytime with a much faster turnaround time.

Can I unsubscribe from your mailing list?

Yes, anytime. Subscribing to our mailing list is optional. There’s an UNSUBSCRIBE option for each and every email we send out. You may also login to your account on babygold.com, go to MY ACCOUNT, click on the “Subscribe or Unsubscribe from newsletters” under “Email Notifications”, check the unsubscribe option and click UPDATE.

If an item is only available in diamond setting, can we choose a different gemstone to set it with?

We give our absolute best to meet your needs and standards. If you prefer to order a design in your specified gemstone choice, you may email us at info@babygold.com or you may call us at (800) 674-3515. We will also keep you informed on items that we are able to create in custom. Please write us with the style name or number and the stone you prefer to set with. There might be a minimum charge for custom orders.

How do I care for my jewelry?

Each piece you receive from Baby Gold is handcrafted and therefore delicate, we suggest that you get a soft bristle brush to clean your jewelry once in awhile. It is also best to store your piece in our Baby Gold fabric lined box away from all other metals to avoid scratching the finish and damaging its shape when unworn. We provide care instructions for every package that we send to clients. We also suggest that you enroll your piece for an annual check-up and clean up so we can help you preserve your piece in its perfect condition.

Do you do repairs for damaged or broken pieces?

If a product needs repair within 30 days of receiving your product, we will repair free of charge. After 30 days customers are responsible for shipping the product back to us and the specific repair fee. We will ship the repair back for free. Please email info@babygold.com with any repair inquiries.

Do you extend or shorten the length of bracelets and necklaces?

We adjust the length of bracelets and necklaces for free. However, the customer is responsible for shipping.

How long will it take to receive my order?

Custom orders are processed in approximately 7-10 business days. If an item is in stock it will ship within 24 hours. Please contact info@babygold.com to inquire about stock items if an order is needed right away. Standard shipping usually takes about 3-5 business days. Expedited shipping is available at checkout. We will provide you with tracking information so that you may check and track the status of your shipment from the moment the package is sent out.

Do you have a brick and mortar retail space?

We are by appointment only. Please contact us at info@babygold.com.

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Sizing Questions

Frequently Asked Questions

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