Can I return a personalized or custom item?

No. Personalized or custom items are final sale and cannot be returned. This includes any piece with a personalized name, engraving, custom gemstone choice, initials, or enamel design — essentially, anything where you chose the details and the piece was specially crafted for you.

How long do I have to return a non-personalized item?

You have 30 days from the date of delivery to start a return on eligible, non-personalized items. Approved returns are issued as store credit, not a refund to your original payment method.

What condition does my item need to be in to qualify?

To be eligible for a return:

• The item must be in its original packaging
• The item must be received in the same condition it was delivered to you
• All boxes and pouches must be included
• The item should not be worn, altered, or damaged

After we receive your return, our team inspects the item. If it shows damage or signs of wear, a processing fee may be deducted from your total return credit.

Are there any fees for returning an item?

Yes. Original shipping costs are non-refundable, and return shipping is deducted from your total store credit.

Can I return an international order?

No. All international orders are final sale and are not eligible for return.

How do I start a return, and how long does it take?