Returns + Repairs
Customer satisfaction is our number one priority! If you’re unhappy with your order, we will gladly accept non-custom items to be returned for store credit within 10 days from the date of delivery as indicated by courier notification.
- Returns must be unworn, undamaged, and unaltered.
- Items must be returned in the original packaging, including boxes, pouches, or gifts with purchase.
- All personalized, name, initial styles and any custom orders are FINAL SALE *This includes items that have a single initial.
- Shipping and handling charges are non-refundable. We are not responsible for return shipping charges, therefore if an item is returned, shipping charges will be deducted from credited amount.
HOW TO MAKE A RETURN
- STEP 1: To request a return, go to: https://www.babygold.com/tools/returns
- STEP 2: Before you send the return, please ensure the item is in the original packaging and in a shipping box *Sending in an envelope may damage the item and we will not be able to accept the return.
- STEP 3: Print out your return label and ship the item back to us
- STEP 4 – Allow 7-10 business days for your return to be processed, once processed you will be notified via email
Each order gets processed into our production system automatically, therefore we are unable to make changes or cancel an order once it has been placed.
We hope that the quality of our product will withstand all of life’s adventures, however, should your Baby Gold piece need repair within 30 days of purchase, we will repair your piece free of charge.
You may contact email@example.com with your order number and an image of the piece needing service. For jewelry past 30 days of receipt, additional fees will apply (including but not limited to shipping fees, additional costs pertaining to your repair such as a missing diamond or a remake of a necklace). All additional fees will be discussed with you prior to your repair’s completion.
PLEASE NOTE: Repairs have a processing time of 4-6 weeks, depending on the level of repair required for your Baby Gold jewelry. During high order volume there may be unexpected delays and longer production times. Items that are lost, altered or repaired outside of Babygold will result in voided warranty.
***International Customers outside of the U.S. - Please email firstname.lastname@example.org for questions about repairs and further instruction.
WE GROW WITH YOU
We want your bracelet to grow with you! This is why we offer extending services on all of our baby/kids’ bracelets. Please email email@example.com with any repair or extension inquiries.